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Shipping / Pick Up

Shipping Policy

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Pick Up Service

Are you in the neighborhood? Feel free to stop on in and pick up your items to waive that delivery fee and see our shop. We are open 9am-5:30pm Mon-Fri and are always available to give you a tour of the facility. You never know what might catch your eye in our large warehouse!

Return & Exchange Policy

Rental Policy: Must be returned in same condition, damage or replacement is billed up to 10x the rental cost. Please complete attached C.C. Authorization/Rental Security Form. Items returned late are subject to daily late fee charges.

Bring a van or covered truck large enough to hold item, please bring packing blankets as they will not be provided at time of pickup.


No refunds on balloons due to weather, balloons are weather sensitive (rain, wind, heat, sun, etc) and will pop in bad weather & should not be placed in rain, direct sunlight, etc. No cancellations later than 10 days prior to event.

No refunds on decor due to weather (rain, wind, heat, sun, etc), certain items cannot be setup if deemed unsafe due to weather. (Severe wind may cause large props-décor to fall over, please keep in mind when determing placement of items)   

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